A Customer’s Hypocrisy
All of this occurred long ago. There were no websites, only ads. Today, you have the opportunity to research a company prior to picking up the phone and predicting the basis of the customer/vendor relationship. It’s right there on the website and couldn’t be clearer:
- A company that sells on price buys on price.
- A company that sells the relationship should buy on that same foundation.
My letter started a chain reaction that saw Michelle transferred internally. In time, she quit and order was restored. Calling the brothers out on their hypocrisy yielded the desired result and taught me to recognize a valuable pre-call research tool.
The boys became millionaires many times over. Michelle went to work for a movie theater chain. I’m an unpaid blogger.
You’ve gotta love happy endings!
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