John Rapp

WASHINGTON, DC—The U.S. Postal Service (USPS) has turned its attention to increasing efficiencies in how flat mail is processed. "To meet the pledge of keeping mail service affordable for flats, we are committed to replicating the breakthrough productivity we achieved with letter mail," explains John Rapp, USPS senior vice president of operations. "Productivity in our letter operations increased 83 percent from 1993 to 2001. We expect similar results as we implement our Corporate Flat Plan." The Corporate Flat Plan is an efficiency-based strategy of the USPS' Transformation Plan—a short- and long-term blueprint for the future. Flat mail, which includes Periodicals and Standard Mail, is a valuable source