Jeff Papows

Both Peter Drucker, in his new book "Management Challenges for the 21st Century," and Jeff Papows, in "," speak of "knowledge workers" as replacing blue- and white-collar workers of the past. Knowledge workers are the people in companies who make decisions. They have the "know how" and "know why" of the business acquired through training, or experience, or both. Their decisions translate to actions that establish the policy and competence of the operation. Knowledge workers receive information, assimilate it, decide what to do and execute decisions. Who Are They? Trouble is we're not accustomed to the concept of knowledge workers as a special classification

We're shaking our heads. We just cannot believe that the U.S. economy continues to flourish month after month, year after year. Low unemployment rates, negligible inflation, low interest costs, soaring productivity, a surplus in place of a deficit, all of this and more, while Russia, Japan, Southeast Asia, Brazil and other countries are sinking in recession. There are as many explanations for this economic phenomenon as there are economists! There are a number of factors operating and interacting. But I'm most impressed with this suggested reason: the impact that IT—Information Technology—is now having on the economy; IT has replaced manufacturing as the driving force

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