Shut your eyes tight and imagine that you're in the grand ballroom at the Waldorf Astoria in New York. You and everyone in the audience are elegantly garbed in formal attire. You have come to attend the fifth annual Mañana Man's Receptionist Hall of Fame ceremony. Tonight, four new nominees will be inducted into this prestigious society of printing company employees. If you're a regular reader, you will remember that I created this recognition five years ago to honor the folks who greet your customers by phone and in person. They are the people who frequently create the first impressions that lead to new accounts. They

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