Claudia

I don't think anybody listens anymore. But lots of people seem compelled to know everything. Even if they admit to little knowledge about some subject, they still have an opinion—and they express it freely and with great conviction. It's as if the more you know or the stronger your opinion, the stronger you are. As a consequence, if you presume to know everything and keep doing the talking, then you can control your life and the people around you. A lot of CEOs suffer from knowing everything. You have seen it happen. Promote a regular guy to CEO and suddenly—it goes with the big office—he