Wayne Riggall

DESPITE HAVING made the change to digital printing technologies, in-plants may continue to be at risk of being outsourced. As organizations seeking to remain competitive in the new economy of the 21st century become increasingly knowledge based, in-plants must develop competencies that support Knowledge Management. Given the in-plant’s exposure to organizational knowledge via the documents it reproduces, it is uniquely placed to play a vital role and better support the strategic objectives and goals of the organization. Look Beyond Traditional Views By seeking to integrate the in-plant’s capabilities into the organization’s core business processes, in-plant managers are challenged to think in terms of