SurveyAdvantage Recognizes Print and Sign Industry Leaders for Customer Loyalty, Satisfaction
SurveyAdvantage released its Print and Sign industry segment Customer Loyalty and Satisfaction awards for the quarter ending June 30, 2019. The awards recognize businesses in North America that attain the highest Net Promoter Score (NPS) for their industry segment during the quarter.
Results are based on more than 30,000 survey responses from customers who recently completed a purchase and were asked how likely they would be to recommend the business to others. Performers in the top quartile achieved a Net Promoter Score greater than 97; in the top-middle quartile, 90; in the bottom-middle quartile, 85; and the bottom quartile achieved less than 84.
Congratulations to the owners and teams below for achieving a top Net Promoter Score — the highest overall customer loyalty and satisfaction rating — within their segment for the quarter.
Awards are based on a compilation of feedback and buyer reviews gathered from companies participating in SurveyAdvantage's online feedback service called LoyaltyLoop. LoyaltyLoop enables local businesses of all types to react quickly to customer feedback and complaints, as well as automatically encourage online reviews to be posted on Google, Facebook, and their website.
To qualify for the award, participating companies must have customer satisfaction results for each of the three months of the quarter, with no fewer than 15 survey respondents in each month. An overall winner is chosen based on the overall Net Promoter Score for the quarter. To break a tie, the company with the higher NPS and quarterly survey response rate is chosen.
The preceding press release was provided by a company unaffiliated with Printing Impressions. The views expressed within do not directly reflect the thoughts or opinions of the staff of Printing Impressions.