Solo Printing -- Vision Leads to Success
“Every single industry in America falls short when it comes to customer service,” notes Jorge Hernandez. “We can’t lose sight that our customers put the bread on your table. Since day one, we’ve worked hard to provide exceptional customer service and to provide a personal touch.
“There’s no answering machine when you call our company that says dial for this, dial for that. No way. We have a real person answer your call and take care of your problems. You need to make customer service Number One to be successful in any industry.”
Of course, it helps to have some firepower in the pressroom to back up that friendly service and promised delivery dates. Solo Printing has addressed its technological needs with the addition of a six-color, 38? Komori System 38S heatset web press equipped with in-line aqueous coating, remoist glue, pattern perforator, combination folder and a Vits sheeter.
The 38S enables Solo to provide clients with quick turnarounds on both long and short runs, while not sacrificing print quality. The web press also acts as a quasi-sheetfed machine, churning out what has traditionally been viewed by many printers as sheetfed work. That capability is due, in large part, to the fast makereadies provided by the press’ fully automatic plate-changing (APC) system that allows complete plate changeovers in two minutes, as well as its KHS-AI interface system.
The press, which went live last August, has provided Solo Printing with a point of differentiation among its competitors, according to Manny Hernandez. “Customers are amazed by the quality on our Komori web...the cleanness of the dot,” he says. “We had one publication client who switched to us from another printer and, when they compared the reproduction of the advertisements from one issue to the next, they couldn’t believe the difference.