Service Plan Options — Are You Being Served?
xpedx Printing Technologies is now expanding its remote diagnostic/remote service capabilities, but emphasizes the importance of quick-availability, in-person support for press owners and operators.
Likewise, Hamada has more than 40 dealers in the U.S. and Canada that are trained at Hamada’s service schools. The company recommends that customers call their authorized dealer for service. Some dealers offer service contracts for routine maintenance and repairs. These are done on an individual basis, not through Hamada.
Drent Goebel’s service team is committed to support a clearly defined, high standard of quality. Every member of the team has completed an intensive training program and gathered years of field experience. Their skills and knowledge are regularly upgraded at the company’s training center.
Keeping presses running is the top priority for Akiyama Parts and Service. Its parts and service teams are factory-trained professionals that provide competitively priced service. Equally adept at complex repair work, light repair, regular maintenance and warranty service, Akiyama Service helps to keep presses running at optimum levels. Akiyama maintains an extensive parts inventory at its U.S. corporate headquarters in Cerritos, CA.
Web Press Corp. maintains a complete parts and service department. Its extensive inventory allows for timely shipping of urgently needed parts. The company’s Website also offers downloadable maintenance schedule forms to track scheduled and preventive maintenance, as well as troubleshooting guides and tips for all of its equipment.
A new alternative to traditional service programs has been launched with the creation of SERVaccess.
“SERVaccess is a totally new concept, nothing like any traditional service organization out there,” explains Brian Chapin, president of SERVaccess. “We don’t actually fix the equipment. We add value by making it possible for everyone in the industry to get better service, in a shorter period of time, and with state-of-the-art communication.”