Service Plan Options — Are You Being Served?
Timsons Inc. points out that preventive maintenance is vital to a printer’s profitability. Scheduling a small amount of downtime to make these checks on the press will pay off in reduced downtime on an annual basis. Timsons’ maintenance contract provides for routine scheduled maintenance visits to maximize press uptime. A special rate plan for discounted spare parts ordered from preventive maintenance service reports is available.
Mitsubishi’s Customer Services Group brings all of its service, parts and technical support functions under one umbrella. MLP U.S.A. maintains an extensive inventory at its parts facility in Lincolnshire, IL. This fully equipped operation can process most orders within 24 hours. Parts inventories are also maintained in Torrance, CA. It boasts computerized inventory and access to parts via computer link to Mitsubishi’s world parts center located in the Mihara Machinery Works in Japan.
Dauphin Graphic Machines notes it does not offer a rigid service plan like some other press manufacturers. DGM customers pay one rate, regardless if they are a commercial or a newspaper press user, or if the service is needed on a weekday, weekend or holiday. And that same rate is good for all of the services that DGM offers: press service, audits, major repairs, moving presses, etc. Its 24/7 emergency service is handled by DGM’s trained field service technicians located regionally throughout the country.
To service Ryobi printing presses and equipment, xpedx Printing Technologies offers a coast-to-coast force of local, factory-trained and certified press technicians—as well as same-day customer response time. xpedx Printing Technologies, Lenexa, KS, is the exclusive U.S. importer and distributor of Ryobi presses and digital workflows. The company’s 50 local dealers provide support through factory-trained and certified technicians. They are fully backed by expert Ryobi press technicians at the xpedx Printing Technologies headquarters, as well as Ryobi engineers in Japan.