Q&A WITH JAMES DUNN — RIDING GROWTH WAVE
As far as market trends, the main movement that we are seeing in postpress is automation, automation, automation. In fact, 70 percent of the folders that we sold last year were automated folding solutions.
PI: What drove you to open regional offices in six key cities during the past fiscal year?
DUNN: Being near our customers and ensuring that they have convenient and easy access to Heidelberg specialists is very important. At Heidelberg, our customers’ needs are our needs. When we saw a need for more localized support in key regional areas, we answered that need with the opening of six regional offices in the metropolitan areas of Baltimore, Boston, Dallas, Detroit, Minneapolis and San Francisco.
These new offices provide access to a local Heidelberg support network and join existing Heidelberg offices in Atlanta (Kennesaw), Chicago, Los Angeles and New York (NJ). By integrating our sales and service teams into each office, Heidelberg is able to provide better service to our customers.