Precision Printing -- A Family Affair
After each session attendees are taken on a tour of the facility—which Leaventon feels is very helpful in building a high comfort level and awareness with Precision staff—so they can view first-hand, the way the plants are run.
"With our tours, we build a confidence in our capabilities," says Leaventon. "It also gives our customers the chance to network with other customers."
Over the past 18 months there has been a heavy focus on Precision Printing's direct mail capabilities. There has been a tremendous investment in software and in equipment, including four high-speed Ricoh copiers, with capacities for black-and-white, variable data imaging at speeds up to 105 ppm. Two Bell & Howell inserting machines have also been installed.
"We hope to invest in a color machine later this year," reveals Leaventon. "We are not sure yet; we are still doing research."
But one thing Precision Printing is sure about is how to thrive in a very competitive market region. "There is a high level of competition among printers in this area," Leaventon asserts. "We stand out by offering value-added services and client education solutions."
Another sure thing is Precision's excellence in customer service. Sales team members are labeled internally as 'customer productivity experts' and are trained not to just sell to create revenues, but rather to find ways to help customers' businesses grow.
Not only does this sit well with customers, but also with employees, who have—for the third year in a row—nominated Precision Printing for the North Coast 99, an award that ranks the top 99 employers in northeastern Ohio.
The award is pooled from all industries, and judges choose winners based on benefit packages, compensation, working conditions, health and safety, diversity, recruitment, work and family life, community involvement, and training and education.
"Precision is delighted and extremely appreciative to our staff for having been selected (as a 2003 award winner)," says Barry Leaventon, executive vice president. "We share this recognition with our employees and believe that it is because of them that we are able to receive such a praiseworthy award."