NARDUCCI: The company has always taken seriously its relationship with clients, our employees and our vendors, and to not compromise any one of those relationships. There’s a high standard of ethics and doing the right thing here. It hasn’t always been easy; the company’s come through some pretty tough times with downturns in markets. Treating people fairly has been the underlying credo for O’Neil.
SCHINDLER: Our culture is such that we’ve always been able to adapt and change with the times, to not neccesarily be at the forefront of change, but to change nonetheless. We like to say that we’re not the first to take on new technologies, but we’re certainly toward the front end. It’s been that way all through our history, whether it was photo composition or when offset took over letterpress. It is that way today with digital printing, mailing and fulfillment services.
GALLOWAY: We’ve always tried to stay as close to cutting edge as we could. My father always tried to buy new equipment and stay on the cusp of what’s going on. I’ve done the same thing. I’ve been involved in different types of panels and conferences over the last several years to figure out what direction the business is going in and what we need to do to stay current and offer our customers different solutions.
What was the greatest obstacle(s) your company has faced, and how did you respond to the challenge?
GALLOWAY: We’re in a small city with less than 50,000 people, and in order to grow and be a company that can do a lot of the higher end commercial type work. . .that type of work really isn’t available in Sumter, SC. We’ve had to broaden out around the state. I personally go with my sales reps to meet customers to make it a very personal business approach, which keeps that small town feel to it.