Marchand--Assessing Parts, Developing Programs
Here's an idea for a marketing activity so obvious, it's easy to overlook. So basic, it works for all kinds of graphic arts operations.
Most companies define their programs as the sum of their marketing activities. Asked about programs, more than a few marketing and sales executives respond with a list: a company brochure, several mailed pieces, a Web site, a newsletter, lead generation activities and an annual open house—programs found at many companies. Do these add up to a marketing program? Maybe so, maybe not.
It's not the items on the list that determine whether the activities constitute a program. The activities are tactics. What they add up to is seldom articulated and frequently unclear.
Much Ado About Nothing
For example, someone makes the case that heightened visibility would be a good thing for the company. Who could disagree? A publicist gets coverage for the company in trade and business publications read by its customers. A good thing, we all agree. But toward what end? How do we use the coverage and how exactly do we evaluate the outcome?
Contrary to the conventional wisdom, sums are not inevitably greater than their parts. In fact, they may add up to less. Much ado about very little (if not nothing).
Building a program is about more than piling up activities. It requires the articulation of a strategy. What are the company's objectives? What are the goals that can serve as mileposts—measurable accomplishments, previously agreed upon steps—on the road toward realizing our objectives?
However valuable our marketing activities may be, they have much less value than they might if we don't ask these questions. Answering them is the first step. Next comes the central element of the audit process: a review of existing activities. This entails the asking of second-level questions, specific to the activities. Here are seven questions you might ask about your company's marketing activities.