Look Who’s Become the Life of the Party (Poster) —Cagle
WOW! I nearly fell off my chair, except that at least one printer was eyeing my dessert. So I didn’t.
How could any business decision be based upon the person who sold you the goods? Whatever happened to buy the steak and not the sizzle?
You’d figure the reputation of (a) the company’s goods and (b) its level of service would be the main traits sought by printers. After all, salespeople come and go. Why let a lout break a good deal?
Ken Kodama, Mitsu’s vice president of sales for the sheetfed division and our table mate, didn’t turn a hair at the revelation.
“The industry is still pretty much filled with mom-and-pop shops; there’s still a lot of consolidation going on,” he said afterward. “It’s different for the bigger companies, where the decision to buy is made by committee.”
Business is business, and I still don’t understand how people can walk away when the sales guy is a jerk. Whether it’s a choice generated by the board of a $100 million printer, or a father and son operation raking in $1.5M, the best gear, quality service and quickest ROI should rule the day.
But that’s your call, not mine.
FAMILY MATTER: Franchise businesses sometimes get a bad wrap about not being a good corporate neighbor. Ideally, all businesses are proud members of the communities in which they operate. Some pay lip service to the notion, while others get out from behind the desk and make a difference.
Eileen Rogers is a do-er and not a say-er. Rogers, president of the Allegra Print & Imaging franchise in Scottsdale, AZ, is improving the lives of the less fortunate who are part of the Homeward Bound transitional housing program. Homeward Bound enables homeless families (and families with children who have suffered domestic violence) to obtain long-term housing and escape the cycle that has perpetuated their suffering.