Kodak Service & Support Moves Service Outside the Box
Kodak Care Kits Eliminate Boxes, Streamline Offerings, Make Process Easier
ROCHESTER, NY—August 28—Kodak Service & Support, Eastman Kodak Company’s worldwide service organization, is making it even easier for resellers to offer businesses the protection they need for their document imaging scanner investments.
An adapted pricing structure — the result of a new simplified service portfolio — and a “virtual” shift are among enhanced features for Kodak Care Kits, which offer savings up to 44 percent and upgraded service on some multi-year coverage for distributed capture scanners. Kodak Care Kits are available as extended warranties, and post-warranty agreements for more than 40 Kodak scanner models as well as for Kodak Capture Software. Depending on the covered product, Kodak Care Kits can include telephone support, same-day on-site service, preventive maintenance visits, or Advanced Unit Replacement (AUR), which provides next-business-day delivery of an exchange unit.
The Kodak Care Kit box has been replaced with a completely digital process that transmits via e-mail all of the necessary warranty upgrade or extension information, including customers’ Care Kit serial numbers and links to online registration. Details of service coverage, in PDF format, can then be printed as needed.
Additionally, resellers will find new and fewer catalog numbers for Kodak Care Kits, making it easier for resellers to determine what level of service will best suit their customers’ needs.
“We’ve streamlined our services, particularly at the distributed capture level, while maintaining the flexibility that our service offerings are known for,” said Art Gable, US&C Regional Service General Manager, and Vice President, Kodak’s Graphics Communications Group. “The restructuring makes it very easy for our resellers to ensure that their customers receive the service offering that is best equipped to meet their individual needs while e-mail confirmation makes certain that the service is immediately in force and uninterrupted.“
Kodak Care Kits vary in price depending on the scanner model it is purchased for, as well as by the length of service coverage, which can range from one to three years. Kodak Service & Support is a leading multi-vendor IT services provider, supporting more than 100 manufacturers of document scanners, storage devices and systems, and micrographic imaging equipment.
Kodak Service & Support, named Best Support Organization at the 2006 International Business Awards, is made up of more than 3,000 professionals in 120 countries.
About Eastman Kodak Company
Kodak is the world’s foremost imaging innovator, providing leading products and services to the photographic, graphic communications, and healthcare markets. With sales of US$14.3 billion in 2005, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak’s system of digital and traditional image capture products and services to take, print, and share their pictures anytime, anywhere; businesses effectively communicate with customers worldwide using Kodak’s solutions for prepress, conventional, and digital printing and document imaging; creative professionals rely on Kodak’s technology to uniquely tell their story through moving or still images; and leading healthcare organizations rely on Kodak’s innovative products, services, and customized workflow solutions to help improve patient care and maximize efficiency and information sharing within and across their enterprises.
More information about Kodak (NYSE: EK) is available at www.kodak.com.
(Kodak is a trademark of Eastman Kodak Company.)