Kodak Service & Support Moves Service Outside the Box
Kodak Care Kits Eliminate Boxes, Streamline Offerings, Make Process Easier
ROCHESTER, NY—August 28—Kodak Service & Support, Eastman Kodak Company’s worldwide service organization, is making it even easier for resellers to offer businesses the protection they need for their document imaging scanner investments.
An adapted pricing structure — the result of a new simplified service portfolio — and a “virtual” shift are among enhanced features for Kodak Care Kits, which offer savings up to 44 percent and upgraded service on some multi-year coverage for distributed capture scanners. Kodak Care Kits are available as extended warranties, and post-warranty agreements for more than 40 Kodak scanner models as well as for Kodak Capture Software. Depending on the covered product, Kodak Care Kits can include telephone support, same-day on-site service, preventive maintenance visits, or Advanced Unit Replacement (AUR), which provides next-business-day delivery of an exchange unit.
The Kodak Care Kit box has been replaced with a completely digital process that transmits via e-mail all of the necessary warranty upgrade or extension information, including customers’ Care Kit serial numbers and links to online registration. Details of service coverage, in PDF format, can then be printed as needed.
Additionally, resellers will find new and fewer catalog numbers for Kodak Care Kits, making it easier for resellers to determine what level of service will best suit their customers’ needs.
“We’ve streamlined our services, particularly at the distributed capture level, while maintaining the flexibility that our service offerings are known for,” said Art Gable, US&C Regional Service General Manager, and Vice President, Kodak’s Graphics Communications Group. “The restructuring makes it very easy for our resellers to ensure that their customers receive the service offering that is best equipped to meet their individual needs while e-mail confirmation makes certain that the service is immediately in force and uninterrupted.“