2010 Hall of Fame: Joan Davidson - Setting a Blazing Pace
Davidson believes the company has been able to thrive due, in large part, to its solid management team, a dedicated employee roster motivated by continuous improvement, and a customer focus bent toward partnership and goal realization.
"I've been able to work with employees throughout all of The Sheridan Group companies, and they all possess the same qualities that make companies successful—they understand the importance of our customers, they understand that the business world is changing, and they help our team accomplish our goals," she says.
Through the years, Davidson has honed her coaching skills and sharpened her ears. She tends to focus more on strategic issues, such as technology and customer needs, and driving sales growth year after year.
Joe Truncale, president of the NAPL, is amazed by Davidson's ability to effectively balance a strong focus on business objectives, while simultaneously fostering and developing meaningful relationships with members of her team.
"I have seen people who excel at one or the other," Truncale notes. "Joan has the rare ability to accomplish both."
David Branch, president and chairman of Branch-Smith Printing in Ft. Worth, TX, adds that Davidson has been a solid asset to NAPL in various capacities, and has thrived in an industry dominated by men. "It's certainly wonderful to see a woman having such great success in several different roles at The Sheridan Group," he says. "Joan is certainly qualified, and I've enjoyed working with her at NAPL."
Davidson was put to the test early in her Sheridan Group career when a major server crash handcuffed the entire system—which provided journal typesetting—creating a bottleneck in the front end. The company worked day and night to rectify the situation and ensure that production for its clients continued. No customers were lost, and the experience prompted the implementation of increased redundancy.