Heidelberg to Unveil New Partner Program At Graph Expo 2006
KENNESAW, GA—September 20, 2006—Following the success of its systemservice 36plus program announced at PRINT 05, Heidelberg will establish the next milestone in service offerings with the unveiling of its new Partner Program at Graph Expo 2006. Show attendees can learn more about Heidelberg’s new service offerings in the systemservicearea of Heidelberg’s booth #1200 at the tradeshow, which is being held in Chicago at McCormick Place on Oct. 15-18.
The Heidelberg Partner Program is a suite of 20 customized services that provides customers with the flexibility to select the services that best meet their needs. With the new program, customers can build their own service plan choosing from a suite of standard and premium offerings. The program also provides customers with access to the latest intelligent support tools, premium expertise, Heidelberg’s American Logistics Center and a team of service experts.
“Heidelberg recognizes that press operators know better than anyone the key issues in their production processes and the service modules they need to best secure their production,” said Richard Mack, director of systemservice business development, Heidelberg USA. “With our new Partner Program, customers can purchase the services they need without having to buy a complete package.”
The suite of offerings includes predictive and preventative services in the areas of parts supply, repair service, remote diagnostics, remote inspection, software support and maintenance inspection. All Heidelberg equipment is covered, including prepress, press and postpress solutions. Among the customer advantages of this new program are:
Customized program to fit every print shop’s needs
Peace of mind through comprehensive service coverage solutions
Full protection of customers’ investments
Higher production security through higher equipment availability
Sustained high quality through optimum device settings
Life cycle cost savings for service and repair
To help customers determine which service offerings are right for their shops’ needs, Heidelberg offers a free analysis of the customer’s services demands. At that time, the customer decides which machines and processes are most important to secure his production, and then determines which tasks he would like to delegate to Heidelberg, such as routine Maintenance Inspections or Parts Supply.