Heidelberg Remote Service Provides End-to-end Production Support

By the end of 2008, online remote diagnosis of postpress equipment will be supported for the latest generations of the Stahlfolder, Stitchmaster, Eurobind, Dymatrix and Diana product families from Heidelberg, plus POLAR brand machines.

In addition, the online Remote Service module eCall will also be phased in for prepress and postpress from 2009. eCall is already being used for presses. A detailed error report is generated within a minute of a malfunction occurring. Upon confirmation of the user, the service organization can then begin investigating the problem immediately. Faults can thus be remedied far faster and more efficiently.