Receptionists that Rule —DeWese
Maybe she's not the face; maybe she's the handshake or perhaps she's the first impression of many impressions at Pearl Pressman. Oh heck, she's all three—the face, the handshake and the first impression.
It's worth it to call the company and hear Karen answer the phone. It's worth even more to visit the company and see how she greets people and attends to their needs while they wait in the lobby. There is no superficial or gratuitous inquiry from her about the weather or your health. Karen's remarks and questions are sincere, and aimed at making your day better.
This woman is beautiful and immaculately coiffed. She personifies all that Pearl Pressman is about and aspires to be.
And, Karen gave Pearl Pressman a bonus. Her daughter, Danielle Howerton, is the director of human resources in this large company, which was ranked 176th on the 2009 Printing Impressions Top 400.
It's About Service
I leave Pearl Pressman and drive across the river to visit a smaller company in New Jersey. It's raining—a cold, wind-driven Nor'easter rainfall. I arrive at Quadra Graphics in Pennsauken, NJ, about 45 minutes early, parking near the front door to minimize my exposure to the elements. I was delivering an important document for a meeting with the owner and didn't want it to get soaked.
I began making cell phone calls while I waited. I heard the call waiting signal. It was the company receptionist, Linda Harkins. She had seen me arrive, and was calling to tell me that the owner had become ill and left suddenly.
I told her that I had a package to drop off for the boss, so I would come in and leave it with her. She inquired if I had an umbrella and I informed her it was in my trunk. Linda insisted that I wait in the car.