E&M Bindery — Aggressive About Service
"Our goal is to offer our customers a desirable range of high-quality postpress services," adds Markovits. "We aim to be a true one-stop shop for postpress services, and our customers know they can count on us for quality, service and price. That's important in order to be successful in this region and in this economy."
As a prominent player in the New York metropolitan region, E&M Bindery has found itself in the middle of a fiercely competitive printing and postpress services market. According to Markovits, the dismal economy, coupled with the region's gradual recovery from the September 11th tragedy, have forced everyone to cut prices.
"Everything that has happened in the past six to nine months has really tightened the screws on the graphic arts industry," he notes. "Everything needs to be turned around faster and cheaper, both on the bindery side and on the printing side. Fortunately, we have the firepower to handle the rush. And we've been able to maintain decent growth because our customers know they can trust us for the highest quality and best service."
Markovits points to this year's annual report season as an especially strong one for E&M. In addition, the company has recently seen an increase in projects from advertising, telecommunications and pharmaceutical companies that have beefed up their print marketing.
"We have yet to see quote requests from commercial printers and financial customers inch back toward more traditional levels. And we did a good annual report business this year, though the reports themselves were thinner and had less color than in years past," he says.
Eye on the Industry
Despite the challenges of a weakened economy, Markovits has kept one eye focused on what lays ahead for both the company and the industry. An aggressive attitude has spurred significant growth for E&M Bindery, and he isn't about to mellow now.