e-Tools for e-Printers
A majority of the business Midler's digital printing company handles is presentation work for corporations. So when an order for color overheads came in, Midler turned to PrintNation. He needed a large quantity of protective sleeves, which can be nearly impossible to find in any quantity, he explains. PrintNation had them in stock and shipped to Midler within three days. "It's just amazing," he says.
Midler uses PrintNation not only to purchase every-day supplies, but large ticket items, as well, including a $10,000 poster printer. "It came faster than my local vendor would have delivered it. It was truck delivered to our front door within two days," he reports.
While price is Midler's main motivator for purchasing over the Internet, PrintNation's live, online customer service also helped clinch Midler's decision to purchase from the site. Before finalizing his purchase, Midler had some questions about the product. So, he signed on and had a PrintNation representative do the research for him.
"Frankly, they knew more than the local dealer," he admits. "I have access to them 24 hours a day, which is more than you can say for a local sales representative who you can't get on the phone for three days."
Executives at Petersen Graphics in South Bend, IN, began using Impresse.com after one of their customers suggested that they integrate Impresse into their workflow. "She wanted a better way to communicate with her suppliers than the method they were currently using," explains Regional Sales Manager Stuart Welham.
The Impresse solution automates all business interactions between print buyers and print vendors. Print buyers can access the Website, select from a set of approved commercial printers and request, receive and compare a variety of estimates and quotes (RFQs).
Once a job has been procured, print buyers and commercial printers can then use a host of features to ensure a smooth job flow, such as relevant communication between all parties and online job tracking.