Dickeson--Warm Fuzzies vs. Cold Pricklies
Six months ago, I read Ray Kurzweil's "The Age of Spiritual Machines" (Viking Press, 1999) and shook my head in disbelief, even though his forecasts have been remarkably accurate. Machines more intelligent than humans? Come on, Ray!
Six months later, I'm not so sure. It's a quiet battle of humans against digits we're just beginning to wage. The weapons are Warm Fuzzies against the digital, Cold Pricklies. Think about it. Isn't it wonderful to be in a world where the battle is fought by out-nicing the competition to retain traditional markets?
If you can do it, you'll be able to tell the digits to "Have a bad day. Your call is not important to us. Press three and get lost!"
—Roger V. Dickeson
About the Author
Roger Dickeson is a printing productivity consultant based in Tucson, AZ. He can be reached by e-mail at Roger@prem-associates.com, by fax (520) 903-2295, or on the Web at http://www.prem-associates.com.