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The secret is people: respect, trust and confidence in their manufacturing colleagues. Both men have the willingness to measure and the courage to be measured. They hold themselves accountable for results and they expect the same from their associates. Measuring, accountability, trust and sharing are the keys. It's in the measurements that you show trust—sharing and openly and freely discussing the numbers.
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- Companies:
- Action Printing
- Arandell Corp.
- People:
- James Geinke
- Jim
- Peter Drucker
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