DeWeese--Little Things Mean a Lot
My fan stood and smiled at me. "Manaña Man, keep writing those columns and maybe owners like the one I had will catch on," she said. I noticed that she thanked Joe's counterman and tipped him 25 percent. A tip of that size is unheard of in Joe's Place.
Hall of Fame Alert
On this note, I am expanding my Annual Mañana Man Hall of Fame Awards to non-sales and non-management CSRs, production, secretarial, plant and shipping people who have provided meritorious service to their companies' customers.
You sales and management people are responsible for sending me your nominating letters by Aug. 15, 1998. I will pick the inductees from your nominations.
Send your nominating letters to me, The Manaña Man, c/o Attila the Editor, Printing Impressions, 401 N. Broad St., Philadelphia, PA 19108.
The 1998 Hall of Fame inductees will get some great gifts, their pictures in the October edition of Printing Impressions and permanent recognition for doing all those little things for your customers.
Now, you big shots, get out there and sell something!
About the Author
Harris DeWese is the author of"Now Get Out There and Sell Something!" published by Nonpareil Books. DeWese is a principal at Compass Capital Partners. DeWese specializes in investment banking, mergers and acquisitions, sales, marketing, planning and management services to printing companies. He is one of the authors of the annual Compass Report, the definitive source of information regarding printing industry merger and acquisition activity.