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Sid Chadwick
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There are no substitutes for great customer service. It’s the “heartbeat” that every client evaluates from a supplier. From changing customers’ needs and expectations, customer service’s influence is expanded beyond anything most of us ever imagined.
In today’s dynamic market conditions, your customer service reps (CSRs) impact: (a) the productivity and morale of your sales reps, (b) the effectiveness of your plant (and suppliers), and (c) the degree of “preferred vendor” your customers reflect.
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Sid Chadwick
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