During the preshow setup for Boz, Pat noticed the stage was a little lacking in instruments. The drum trap was minimal and a floor base was set up. When the lights went down, Scaggs and a quintet eased into a standard refrain. Pat's eyes were filled with horror. For those of you who love Tony Bennett, this was a masterpiece. But for those of us who prefer Scaggs' catalog, it was a most unpleasant surprise.
After the first song, Scaggs informed the audience: "This is a different show than you're probably used to seeing. We won't be playing 'Lido Shuffle' tonight."
A gentle groan went across the audience, and Scaggs launched into a set of the standards. Pat was thoroughly disappointed. He wasn't the only one; as the show progressed, people quietly left their seats and didn't return.
Scaggs had released a standards album, but there was no forewarning in his advertisements that his tour would support only those tunes. We were a test audience.
Customers don't like unexpected changes. You already knew that. Someone, obviously does not.
Before you go for the last time, I'd like to thank everyone who took time out to send along letters of encouragement in reponse to some of my columns, as well as those who occasionally took issue with subjects and provided a little food for thought. No single person has all the answers, or even most of them, but sharing ideas is the most productive way to discover the better ones.