AJ IMAGES--All in the Family
"Good salespeople are very hard to come by," he remarks. "It's also a big risk when you're dealing with a salesperson that is carrying a good portion of the company.
"One of the things that I've always relied on is my sixth sense. That's the way I try to guide myself and my people," he continues. "Using common sense, I try to envision the future of the industry and the needs of my clients. I try not to rule with an iron hand because I want the company to run itself."
Both Janet and Arnold know they will soon step away from the business, as their children, all in their 30s, are preparing to assume larger roles. Aharon is director of plant operations, Steven works in the bookkeeping department and the front office, and Linda works part-time in the bookkeeping department and is setting up a new accounting system. Another daughter, Lisa, formerly worked in sales.
Being able to see her family on a day-to-day basis is something that Janet cherishes. "My daughter is here part-time and comes in with the baby two, three times a week," she reports. "On a personal side, it's nice being a grandmother and getting to see your grandkids as often as we do. It's an added treat that has nothing to do with business."
And the business will continue to run smoothly should the Greebel children follow their parents' lead.
"Lean and mean is the way we do business," Arnold states. "In order to bring business in you have to have three things: quality, price and service. We put them all together and give clients the best of all three. And we're always on time."
"Our major concern is staying in touch with customers," adds his wife. "We don't have voice mail and we don't try to evade an issue. We answer the phone, talk directly to our customers and I think they appreciate that."