Agfa Graphics has Service with Heart and an Award to Prove It
ELMWOOD PARK, NJ—November 11, 2013—As the song goes, "Oz never did give nothing to the Tin Man that he didn't, didn't already have." The same could be said for members of Agfa Global Services team in North America. They recently completed a grueling six-month organizational certification training program, earning the first ever "Heart of Service" award from Impact Learning Systems.
To become a Certified Customer Service Professional (CCSP), all 148 members of the Global Services team had to complete a seven-module training program on customer service excellence and score a minimum of 85 percent or better on the final exam. Agfa's Global Services team exceeded baseline expectations and passed the exam with an average score of 91 percent earning their CCSP certification and became the first company to successfully achieve the "Heart of Service Award." Honorees are identified by a special Impact Learning Systems' certification logo.
"Agfa Global Services is one of the most comprehensive support organizations in the industry," said Stan Zientarski, vice president, Agfa Global Services, North America. "Committed to being a customer-driven organization, Global Services relies on continuous process improvement driven by customer feedback, reward and recognition and personal development. This award validates our staff's high values and commitment to our customers, our organization and our goals."
The "Heart of Service" award is the latest recognition of a continuing project that began seven years ago within Agfa Graphics. The program, designed to strengthen customer relations and service, focused on three major pillars of activities centered on customer satisfaction, including Customer Feedback, Reward and Recognition, and Training and Development.
The Agfa-Gevaert Group is one of the world's leading companies in imaging and information technology. Agfa develops, manufactures and markets analog and digital systems for the printing industry (Agfa Graphics), for the healthcare sector (Agfa Healthcare), and for specific industrial applications (Agfa Materials). Agfa is headquartered in Mortsel, Belgium. The company is present in 40 countries and has agents in another 100 countries around the globe. The Agfa-Gevaert Group achieved a turnover of 3,091 million Euros in 2012.
About Agfa Graphics
Agfa Graphics offers integrated prepress solutions to the printing industry. These solutions comprise consumables, hardware, software and services for production workflow, project and color management.
Agfa Graphics is a worldwide leader with its computer-to-plate and digital proofing systems for commercial and packaging printing and the newspaper publishing markets.
Agfa Graphics is rapidly developing its position in the new segments of industrial inkjet with comprehensive solutions for various applications such as documents, posters, banners, signage, displays, labels and packaging materials. Its experience in both imaging and emulsion technology has provided the expertise required for developing a complete assortment of high-quality inks.
About Pitman, An Agfa Company
Pitman, An Agfa Company, collaborates with world class manufacturers to provide a diverse offering of the most advanced solutions for the prepress, pressroom, wide-format, newspaper, packaging and commercial printing industries.
Pitman reinforces its customer-focused approach by providing the market with an unmatched distribution network, expert specialists, and unparalleled service excellence.
Together, Agfa Graphics and Pitman deliver integrated and complete solutions tailored to the ever-changing needs of the graphic communications industry, enabling businesses to produce powerful messages and be more profitable.