A Quantum Leap--From Foresight to Fortune...a Gamble Pays
For Quantum, that synergy was taking place before the company even opened its doors. Company executives sought out skilled craftspeople and trained them the Quantum way—encouraging a sense of teamwork, pride and personal responsibility for their work, to produce the highest-quality product.
"If you don't have good employees, you don't have a good business," says Cudahy. "Good salespeople, prepress technicians and press operators are difficult to find. Once you've found them, you don't want to lose them. Employees are the backbone of the company. You have to take care of them. We're always looking for ways to help our people. We keep an ear to the wall, observe carefully and incorporate what we see."
"If you use cutting-edge technology, you need cutting-edge human resource efforts," says White, noting several innovative examples. Quantum's Employee Suggestion Program, which pays up to $100 per suggestion, has led to several improvements. Two recent examples: equipping in-plant vehicles with backup beepers and placing half-moon mirrors in the bindery, paper warehouse and shipping departments.
"Catch of the Month," another extremely popular program, financially rewards employees who "catch" mistakes. Best catch earns $100, while $50 and $25 rewards are paid for second- and third-place catches, respectively.
While most of Quantum's programs benefit employees and employer, the Employee Sales Incentive Program provides the biggest "return on investment" for both. The program is designed to reward any non-sales employee for referring Quantum and for bringing in new business.
"The standard commission for each new job resulting from this program is split 50/50 between the employee and the designated salesperson for six months," explains Cudahy.
Cudahy says Quantum is seeing great results from the program and notes a significant increase in sales from the recent contributions of two employees.
Monetary awards are not the only benefits that Quantum's innovative HR programs offer. Employee health and well-being are others.