2006 PRINTING INDUSTRY HALL OF FAME — BUILDING A DYNASTY
Today, Marcoux proudly notes the No. 1 Canadian positions Transcontinental holds in flyers, books and direct mail, as well as its growing role in outsourced newspaper printing.
“A good chunk of our success is due to the specialization in the early days,” he says. “Also, we spend lots of time training our people. In the flyer business, we were the first to have our own training school in the plant. It’s important to train people not only about our equipment, but also our culture.”
Marcoux counts the late Harry V. Quadracci, founder of Quad/Graphics, as one of the more influential figures in his career. Not surprisingly, Transcontinental shares Quad’s sense of employee community.
“I had the chance to visit his operations a few times,” he says. “I have great respect for Harry because he did things differently than other printers in the United States. They have a culture about how to best serve a customer, about how they organize their labor—stressing teamwork—and about the workflow in their plants. We have developed some of our facilities based on that model.
“I think it’s important to relate to people all over the organization if you want to create and maintain a family atmosphere. Transcontinental is a much larger organization today, but we still think and act as a big family. Although I don’t get the chance to do it as much anymore, walking around on the plant floor and being able to discuss things with the pressmen is important.”
David Friesen, CEO of Altona, Manitoba book printer Friesens Corp., sees Marcoux as “an icon of Canadian printers.” Friesen is most impressed by Marcoux’s vision for Transcontinental and ability to turn that vision into a reality.
“He’s a gracious man and a great Canadian,” Friesen says. “He looks after his people, his managers, and they speak highly of him. I’ve known many of the companies he’s acquired, and I haven’t heard anyone speak a negative thought about him.”
Related story: Marcoux PI/RIT Hall of Fame Speech