What Makes You So Special – And Do Your Customers Know?

Print reps are the faces of their printing companies. If we customers like you, and feel we can trust you, and believe that you can bring something positive to the work we give you, that’s tremendous value to your employer.

Feeling this connection with a salesperson when we’re in it for a long term is mandatory. There are just too many of you out there for us to settle with a rep we don’t feel a strong rapport with.

But aside from selling your company’s services, it’s smart to let your customers know the full range of what you—the person—bring to the relationship. This isn’t about your history with the company or length of time in the field, nor am I talking about your promise to take care of each customer with TLC.

Don’t get me wrong: these qualities and level of service are important, but sales reps should also be assertive in marketing themselves to their customers and prospects, especially when it comes to related skills.

Years ago when I bought printing, I met a saleswoman. Come to find out, she had a ton of experience in the paper industry before she got into selling commercial printing. I was seriously impressed. She was as knowledgeable about paper as she was about printing. That’s an incredible added value. I don’t know if she works this into conversations with new customers and prospects, but it’s advice I gave her back then. It’s also information I’d find a way to mention on the Website, in a bio.

Similarly, if I sold print and had a degree in graphic design, or even had experience as a designer, I’d make sure my customers and prospects knew. The same logic applies to other related specialties—if you’ve got them, flaunt them.

If we were playing our own version of the “$25,000 Pyramid,” this is a category I’d call Sales Rep Strengths that Would Impress Print Customers:

Long regarded as a print buyer expert and trade writer, Margie Dana launched her new business in 2013 as a marketing communications strategist with a specialty in printing and print buying. Now she’s on a mission to help clients build customer communities through carefully crafted content.

You may know Margie as the producer of the annual Print & Media Conference. Although she’s exited the event production business, she’s still publishing her Print Tips newsletter. She looks forward to helping companies create and style all of their content so their potential customers sit up and take notice. For details and to sign up for her Print Tips and new marketing blog, visit www.margiedana.com or e-mail Margie at margie@margiedana.com.
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  • Bob Webb

    As a sales rep I have always felt clients that understand what you bring to the table beyond ink on paper creates a trust that builds a relationship far beyond price … “loyalty is not somethng you create; it’s something you earn.”