The Three Words You Must Use if You Want Effective Client Communications
The babysitter looked very worried and totally confused
My six-year-old daughter had just tried to explain how to play her new game. The poor babysitter had received a jumbled set of instructions that made no sense at all.
She looked most relieved when we gave her a set of game rules. At last she had received some structured, easy-to-understand communication.
I sometimes see print salespeople speaking like six-year-olds
They don’t give much thought as to how they will handle the conversation. As a result, the client doesn’t really understand what the salesperson is trying to achieve—they are not receiving structured, easy-to-understand communication.
It’s vital to spend a little time planning before sending any communication out.
Here are three words you should use to plan a communication
Print salespeople who use these words will create better relationships with their prospects and clients. They will have more control over the conversation. They are likely to achieve their goals.
Print salespeople who ignore these words are more likely to come away having achieved nothing from the conversation. They won’t control what is happening. The client is more likely to get frustrated. The client and salesperson will struggle to create a bond.
So here are the three words.
Who are you speaking to? It’s worth thinking about the type of language they like. Are they formal or informal?
It’s also worth thinking about the sort of person that they are. What will make them respond best? Can you make them look good in their job? Or would they prefer a problem to be removed from their desk?
Once you’ve sorted Who, you can move onto the next word.
Why are you talking to this person? I often receive phone calls from print salespeople who are just calling to check. That sort of call is a waste of their time and my time. It achieves nothing.