One Hyundai Ride Not So Comfortable...

Customer service is a pet peeve of mine, and from time to time I have railed about personal experiences in which CSRs and/or sales folks have dropped the ball. First off, I recognize that CSRs are people too, imperfect beasts no different than myself and prone to missteps. But there are times when a little preparation, some research and a modicum of common sense go a long way toward preventing misunderstandings and nuclear levels of anger.