‘Never Again!’ And Then What?
There have been many things I’ve found myself shaking my head over in the past few years. You would think I would get used to it!
However, I still shake my head in disbelief when receiving phone calls from desperate business owners—ones who have previously made a resolution to change the way they’d been doing business, only to find themselves in the same old mess!
“Philip, I can’t take it anymore,” begins the call, as an owner relives his pain. “I’m tired of the same old mindless errors and working 12+ hours a day to keep up!”
I recall that, this time last year, the owner had determined to implement systems to end the messes—but, hearing the same frustrated voice on the other end of the phone, it’s apparent he just never got around to it. He tells me, “Now the cost is becoming unbearable; things just seem to be getting worse!”
In one of the education videos on our Website, I point out that: ONLY YOU, the owner, knows HOW MUCH PAIN you can take before you’ll commit to bringing ORDER to your business.
Consider the following…
An employee comes running into your office to inform you that your top customer just called and is very upset with the mistake on a job your company just delivered. They have threatened to take their business elsewhere.
And then what?
You quickly assemble your team in order to find out what happened, and to plan how to run the job back through your plant at record-breaking speed. You also inform everyone involved with the error that they need to focus—pay more attention, so as NOT to repeat the mistake.
And then what?
A day or so goes by, and a top salesperson informs you he/she is not happy. The rep just landed a big account, stuck his/her neck out with a promise of on-time delivery, and now the customer is fuming because production just informed the salesperson (on the very day the job was to be delivered), that the customer’s deadline can’t be meet.