Knowing When to Let Go
Having moved to a new area, I changed banks back in December 2016. Since then, there has been one problem after another — problems whose sources are anywhere from stupidity to incompetence to just plain old bad luck.
It became time to let go.
I’m sure that Citizens Bank satisfies the needs of 99.99% of the people that they onboard as new customers. Our local branch was full of — with one key exception — talented and efficient and friendly employees. I will miss them.
But it’s time to let go.
Have you ever had a customer whose order went completely and totally wrong from start to finish? The purchase order got lost in your email system and the finished product was shipped to the wrong address. In between, anything that could go wrong, did go wrong. It’s as if there was a gremlin.
Perhaps it’s time to let the customer go.
While this is by no means an automatic, I fervently believe that sometimes two entities just aren’t meant to work together. For whatever reason, two puzzle pieces do not go together and must be set aside in order to search for a better fit. There’s nothing worse than wasting time chasing after a bad situation.
Know when to let go.
As for me, I fortunately did not close out my Eastern Bank accounts so despite the fact that there is no local branch within 20 minutes of my house, I will stick around and not have to go through the arduous process of on boarding with another financial institution.
That said, I hear that Bank of America is giving out free toasters if you open an account. Hmmmm...
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Bill Farquharson can be reached at (781) 934-7036 or firstname.lastname@example.org
Bill Farquharson is a partner at Idealliance. As a print-specific sales trainer, Farquharson applies a fundamentally-sound approach to his coaching, online programs (found at sales.epicomm.org), and live presentations. Contact him at email@example.com or (781) 934-7036 to discuss your sales challenges.