Four Customer Service Experiences to Learn From
Everyone at this place was so customer service oriented and it had a great culture. I met five different trainers and all were top notch with an obvious passion for what they do. I felt it was more than just money, but that they cared to do it right. Even their creed that everyone recites at the beginning of each class includes treating everyone with respect. They walk the talk from the top down! Think about your culture from top to bottom.
Good luck with offering the best customer service you can, and please share your stories as well. We can learn a lot from others who are in the trenches day in and day out.
As you approach 2012, it may be a good time to think about your culture, policies, hiring practices, purple cows, and how you magnify these during customer interactions to wow them on every transaction.