Ever Get Blamed for a Competitor’s Mistake?

Eric Pearson of Technaprint in Portland received a poor survey alert last week, complete with a flaming comment about the recently botched label order. Eric explained to me how shocked he was to receive it, and how he called the customer immediately.

After listening to the person vent, Eric patiently explained that he had never done a label order for the buyer. It then dawned on the customer that he was pointing the blame in the wrong direction.