Peter Forster

BY MARK SMITH Since the early days of desktop publishing, the term "workflow" for the most part has been associated with the processing of files within prepress operations. The focus of the discussion—and product development—now is being extended forward to the customer's operation and back through the pressroom and into the bindery. Prepress and printing operations have to navigate a web of sometimes-sensitive issues when they touch on their customers' internal processes. Concerns about control, internal politics and resistance to change can present barriers to a better way of doing things. Tanagraphics Inc. in New York City strives to deepen its relationship with clients by being a

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