Gerry Thornton

Your company is going through change—change that requires training—training that requires manuals. So you print out documentation that describes the new procedures and policies. Unfortunately, the moment you distribute the manuals, they become obsolete. Certain documentation in certain departments demands additions. What do you do? Painstakingly track down the erroneous manuals, fix them, then send them back? Yeah, right. "Nobody ever chases down and updates the 100 copies that were distributed," notes Gerry Thornton, director of information services at Lehigh Press in Cherry Hill, NJ. Now, picture this scenario. Instead of printing and distributing manuals, you post all of the pages electronically in