Baldrige

Here's the Voice of the Customer as heard by a folding carton printer in St. Paul, MN. Mike Jorgensen, president of Impressions Inc., an ISO 9000 certified company, gave us permission to reproduce their checklist. Look at it first and then let's talk about it. A. Delivery requirements 1. Delivery timeline drawn and discussed 2. Physical restrictions 3. Hours of operation 4. Labeling requirements 5. Transport time required 6. Preferred delivery parties 7. Bill of lading 8. Pallet requirements 9. Packing requirements 10. Weight restrictions 11. "Attention to" identified 12. Special wrapping or secondary packing needs B. Quality requirements 1. Customer's audit system (ISO, Baldrige, Mil Std 105, Six Sigma) 2. Identify objects to match as standard i. Computer monitor

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