Butler Street

You're About to Be the Third Column of the RFP Evaluation
June 23, 2017 at 12:26 pm

A Request for Proposal (RFP) has landed at your desk and it’s a huge opportunity for your company. You’ve already calculated the commission you could earn if you win this deal and started to list out in your mind how you are going to spend it.

Who Are You Thankful for at Work?
June 16, 2017 at 9:47 am

If you could do one thing that could motivate those around you and drive success more than anything else, and all that would be necessary is to remember to do it each day, would you? It doesn’t cost anything. It only reaps rewards. It is something anyone can learn, and everyone will benefit.

The Only Voice that Matters
June 2, 2017 at 11:25 am

Inevitably, customer needs and wants change over time and as an organization, this requires your company to “pivot,” and pivot correctly. How do you know how to pivot correctly? It starts with a better understanding of your customer through a Voice of the Customer (VOC) Survey.

The One Thing We Should Stop Stealing
May 26, 2017 at 10:55 am

There is one discipline that you should adopt and stick with above all else if you truly want to be successful. It is the foundation to successful athletic teams, as well as a disciplined focus in the military.

How to Turn an Angry Customer into a 'Coachable Moment'
May 12, 2017 at 9:46 am

Taking the step to measure customer loyalty can be uncomfortable. It will probably result in some "Coachable Moments" for you and your team. But in the end — your customers will respond, your business will grow, and you will improve your relationships with the most important assets you have.

How to Train and Retain Your Millennial Workforce in 2017
May 5, 2017 at 9:09 am

As of 2015, the millennials are the largest segment of the workforce. They learn differently, work differently and think differently than previous generations. And as Generation Z begins to enter the workforce, many sales organizations will have four generations working side by side. Is your company well positioned to handle the needs of your Millennial sales representatives?

Excuses, Excuses, Excuses
April 14, 2017 at 10:16 am

Socially accepted excuses are the enemy of personal accountability and can drag down an office, a team or a company. So, how do we ensure socially accepted excuses do not weave their way into the fabric of the company? By building a foundation we refer to in our training as The Four Cornerstones of Success.