By Julie Shaffer, vice president, Digital Technologies, Printing Industries of America | Posted on February 15, 2011
Social media is not going away. If printers want to stay ahead of their customers’ needs and provide them with 360 degrees of customer service, they better begin to take advantage of this new communication platform.
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By William K. “Kip” Smythe, NPES VP Global Programs | Posted on February 10, 2011
The Chinese print market will grow 66.4 percent by 2014 and, similarly, India will grow 39.6 percent. Every day marketers are making the decision between using print, some other means to market their products, or a combination of both.
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By Mike Philie, vice president, Business Advisory Team, NAPL | Posted on February 08, 2011
For many years, we’ve heard of the need to change the sales approach, as well as the need to broaden the products and services offered to clients. With that cry has come much resistance and frustration in really understanding what to change to, what should the new model look like and how will it be profitable.
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By Tim Fischer, Senior Vice President, NAPL | Posted on February 02, 2011
Value-added theory ignores two important elements related to profitability. The first is the initial and ongoing investment expense of maintaining the product or service capability, and the second is the capacity utilization of that capability.
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By Joe Truncale, NAPL President and CEO | Posted on January 31, 2011
Let’s face it. The printing and graphic communications business is among the most dynamic and constantly changing industries anywhere. Technology, competition, pricing pressure, commoditization and the constant need to do more for our customers combine to make a typical day for any printing executive, well, anything but typical.
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