Business Management

Names You Should Know: Francis McMahon
October 9, 2015 at 10:23 am

In our latest addition of Names You Should Know, we take a look at the career and times of Francis McMahon, Senior Vice President of Marketing and Sales Operations at Canon Solutions America!

The Week That Was With Julie G (10/05/2015)
October 9, 2015 at 8:35 am

This week Julie Greenbaum highlights industry news from the Electronic Document Scholarship Foundation and Printing Impressions; The Landa Group; Quad/Graphics; Gannett; Canon Solutions America and Trend Offset Printing; DOME; EFI; OKI Data; Xerox; and the latest news about Printing Impressions "You Asked For It" video series.

Of Course Your Customers Are Satisfied. But Are They Loyal?
October 9, 2015 at 8:30 am

In research conducted by HR Chally, 80 percent of customers who defected from their current supplier described themselves as satisfied or very satisfied! How could that be? So much for measuring customer satisfaction. No customer/supplier relationship is static. It is your ability as a company to step up to the challenge of change that differentiates you as a company. The ability to change, requires an ability to learn.

New Youth in Print Scholarship Fund Will Help Train the 'Next You' (Includes Videos)
October 8, 2015 at 1:00 pm

There are various industry scholarship efforts to help attract young people to pursue careers in the printing, document management and allied graphic arts industries. But one of the most prolific is the Electronic Document Scholarship Foundation (EDSF), which has been awarding annual scholarships of $1,000-$5,000 to deserving students since 1996.