Business Management

Protect and Grow Your Revenue
July 25, 2016 at 3:04 pm

Customer Loyalty is perhaps the most critical, most misunderstood (and ironically, one of the most easily measured) concepts in the business environment today, and it is important to recognize how understanding loyalty can lead to growth. Customer Loyalty isn't the same as Customer "Satisfaction." Satisfaction is a measure of how well you are doing the job that customers have asked you to do.

Lasting Impressions: ¡Viva la Cuba!
July 25, 2016 at 12:16 pm

With the United States establishing relations with the island nation of Cuba, it's only natural to think about what opportunities this could present for American printers and technology providers. Print broker guru Vince Mallardi checks in from his own island paradise, Hawaii, to speak with Erik Cagle about how U.S. companies can play any number of roles in the development of Cuba's printing industry.

Heidelberg's Management Board Chairman Gerold Linzbach Not Renewing Contract
July 22, 2016 at 12:45 pm

Heidelberg's Management Board Chairman Gerold Linzbach informed the Heidelberg supervisory board today that he would not be seeking the extension of his contract, and will pursue other professional opportunities. Ensuring an orderly handover of functions, he will continue to serve the company until the scheduled end of his contractual term in August 2017 and, after Heidelberg’s successful restructuring, remains fully committed to promoting the Group’s strategic advancement together with his team.