When disorder breaks out in business, and it’s not contained, it demonstrates poor leadership to employees and customers. Those types of business owners are un-masked and unable to hide from the cost that chaos brings. Our business mission is to teach and coach leaders of industry to STOP the chaos and help them become like the lead conductor over a "symphony of order."
I’ve been encouraging business owners NOT to miss seeing the new movie, "The Founder." It’s the global success story about the McDonald’s system that set a giant precedent for franchise operations.
To be the best, or to compete at a high level in business, you need to be consistent and continually improve in every aspect of business. Like Alabama football, that means every practice, every play, every training session, and meeting — every time! NOTHING should be left to chance.
It's an honor to remember and thank those who came before us in this industry, and to share here, a memory I have of one of these sometimes-forgotten heroes of the printing industry, Carl Williamson, owner of Kennedy Print Shop, Baton Rouge, La.
Businesses with beautiful showrooms, great quality and service, with a recognizable logo and brand colors are usually well-known, successful franchises. These type businesses have an X-factor, those unseen investments that are actually invisible to their customers. However, if you are a professional observer, like myself, it's only natural that you’ve developed a kind of X-ray Vision, to see these invisible investments.
One of the great lessons I’ve learned from having three business careers, and years of watching the "Phantom" in action is, that with almost every pivot I made in business, the change paid a dividend.