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Solo Printing -- Vision Leads to Success

April 2009 By Erik Cagle
Senior Editor
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“There’s no answering machine when you call our company that says dial for this, dial for that. No way. We have a real person answer your call and take care of your problems. You need to make customer service Number One to be successful in any industry.”

Of course, it helps to have some firepower in the pressroom to back up that friendly service and promised delivery dates. Solo Printing has addressed its technological needs with the addition of a six-color, 38? Komori System 38S heatset web press equipped with in-line aqueous coating, remoist glue, pattern perforator, combination folder and a Vits sheeter. 

The 38S enables Solo to provide clients with quick turnarounds on both long and short runs, while not sacrificing print quality. The web press also acts as a quasi-sheetfed machine, churning out what has traditionally been viewed by many printers as sheetfed work. That capability is due, in large part, to the fast makereadies provided by the press’ fully automatic plate-changing (APC) system that allows complete plate changeovers in two minutes, as well as its KHS-AI interface system.

The press, which went live last August, has provided Solo Printing with a point of differentiation among its competitors, according to Manny Hernandez. “Customers are amazed by the quality on our Komori web...the cleanness of the dot,” he says. “We had one publication client who switched to us from another printer and, when they compared the reproduction of the advertisements from one issue to the next, they couldn’t believe the difference.

“The turn times we’re offering customers is unheard of; we can do setups very quickly, and with minimal waste,” he adds. “It makes us very efficient and price-competitive.”

Solo Printing is currently running two shifts, five days a week on the System 38S, and Jorge Hernandez says the ultimate goal is to eventually run three shifts, 24/7. The growth the new web press installation has provided is unparalleled, he adds, and, despite the economy, high expectations are in line for 2009.

The company obtained its first 40? Komori sheetfed model in 1995. Today, Solo also operates an older five-color, 36? King heatset web with a Vits sheeter; a six-color, 40? Akiyama sheetfed press with aqueous coater; as well as an eight-color, 40? Heidelberg Speedmaster 102 sheetfed perfector, the latter of which it touts as one of the only sheetfed presses of its ilk in South Florida.

Solo Printing has returned perfect binding to its menu of capabilities with the acquisition of a new Kolbus KM 600, which was slated to be installed and operational by the end of March. Solo had been outsourcing its perfect binding work ever since taking out an older binder several years ago. 

“We were farming out our perfect binding work for the past two years, and it was getting out of control,” Jorge Hernandez notes. “By bringing it back in-house, we can control the quality and gain more efficiencies. It will also make it very convenient for us and our clients.”

Not Afraid to Invest

Solo Printing was quite active on the new equipment front in 2008. Other improvements/enhancements it made last year include a second automatic platesetter, a Fuji Sumo, along with another 45? Polar cutter. In the next year or two, the Hernandez brothers would like to land another Komori press to replace its older web unit.

Corporate responsibility also rings true with the Hernandez brothers, and not because it is the cause du jour. The company has earned chain-of-custody certification from the Forest Stewardship Council (FSC), the Sustainable Forestry Initiative (SFI) and the Programme for the Endorsement of Forest Certification (PEFC). 

“We’ve got to protect the environment and plan for the future, for the sake of our children and our grandkids,” Manny Hernandez relates. “Plus, a lot of our clients are Fortune 500 companies that want to print on certified paper.” 

A sound of knocking wood can be heard at Solo Printing, perhaps to ward off superstitions—for the company has remained largely unscathed by the economic downturn of the past year. They’re projecting a remarkable growth rate of 20 percent for 2009. The figure would be closer to 25 or 30 percent with a more robust economy. 

“At the end of the day, it’s all about teamwork,” Manny Hernandez says. “Our dedicated employees have enabled us to differentiate ourselves from the competition. We have one of the best groups of people in the industry.”

Having a vision helps, as well. PI


 

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COMMENTS

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Most Recent Comments:
Jpurtell - Posted on April 24, 2009
Great job, stay focused. You are 100% on target the Client is #1.
Beth Walker - Posted on April 17, 2009
I am the owner of a small print business in California. It is all about the customer service! My first year (1997) we had sales of 187K. By 2001, our sales topped 600K. That is without any marketing or sales people, just yellow pages and customer referrals! This last year, we hit 1.4 Mil. Again without a sales force. Glad to here you are doing well and KEEP UP THE GREAT CUSTOMER SERVICE!
Csmith - Posted on April 10, 2009
You guys should have used a better tape wrapped box in your display. Also, the balance of the boxes should use the heavy tape not the plastic kind. Other than the forementioned, your company seems like a great company I would not mind working for. Its all about customer service and Customer Relationship Management. (CRM). Good luck and stay strong in this economy.
Click here to view archived comments...
Archived Comments:
Jpurtell - Posted on April 24, 2009
Great job, stay focused. You are 100% on target the Client is #1.
Beth Walker - Posted on April 17, 2009
I am the owner of a small print business in California. It is all about the customer service! My first year (1997) we had sales of 187K. By 2001, our sales topped 600K. That is without any marketing or sales people, just yellow pages and customer referrals! This last year, we hit 1.4 Mil. Again without a sales force. Glad to here you are doing well and KEEP UP THE GREAT CUSTOMER SERVICE!
Csmith - Posted on April 10, 2009
You guys should have used a better tape wrapped box in your display. Also, the balance of the boxes should use the heavy tape not the plastic kind. Other than the forementioned, your company seems like a great company I would not mind working for. Its all about customer service and Customer Relationship Management. (CRM). Good luck and stay strong in this economy.