Service Plan Options — Are You Being Served?
MAN Roland has also launched manrolanddirect.com, a Website designed to help locate components and consumables. It provides the ability to search by description, item number or manufacturer.
The KomoriKare Web Service Plan from Komori America offers project management with one point of contact throughout the duration of the project—from contract to the end of the warranty. Remote services capabilities through a VPN Internet connection allow service technicians to verify the condition of the press, determine the source of the problem and quickly resolve the issue. By monitoring the press maintenance log, users can avoid press downtime through remote service monitoring capabilities.
A network of regional service technicians that are cross-trained on the mechanical and electrical operation of sheetfed and web presses is augmented by a
dedicated team of web specialists.
Goss Service programs are part of its concept of lifetime support. The company takes a holistic approach to maximizing performance over the life of every press, and has established interrelated service, parts, training and enhancement programs. Goss officials maintain that they have documented significant decreases in maintenance, rebuild and parts replacement requirements for its gapless Sunday presses due to the fact that the tubular blankets
eliminate gap-related vibration.
All Sakurai presses come with a one-year warranty, which covers all electrical and mechanical parts and labor. Sakurai has 24/7 parts and service help available to customers and it offers free operator training at its demonstration center for Sakurai press owners. The Sakurai Security Plan combines planned service visits from Sakurai on a preventive maintenance schedule with a maintenance plan executed by the customer.
Meanwhile, Presstek offers remote diagnostics, automated dispatching and local on-site support. Presstek service goes beyond preventive maintenance to offer predictive performance data for its direct imaging (DI) press customers. Predicting performance is a proactive approach that utilizes the digital data collected by strategically located sensors within the DI press.