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Ricoh Expands Its Global Managed Document Services

January 21, 2011

A Holistic Approach

Ricoh’s investment in its global MDS infrastructure is designed to strengthen its best practices approach and technologies across its global footprint and help the company achieve an annual MDS revenue target of $3.3 billion by FY2013.

Investments will focus on reinforcing Ricoh’s key strengths and leadership including:

• Enhancing Ricoh’s adaptive customer-focused approach, in which Ricoh partners with businesses to help them meet their goals. This approach includes development of Ricoh’s global change management professional services offering, based upon Prosci’s ADKAR change management methodology, which is designed to help employees permanently change costly document-related behaviors. In addition, Ricoh has globally adopted the ITIL service delivery framework, which is the most widely used approach to IT services management. Ricoh is also increasing the number of services teams professionally certified in the ITIL and the ADKAR methodologies.

• Improving Ricoh’s holistic, vendor-agnostic approach to information, infrastructure and process management. This approach allows Ricoh to manage a company’s entire fleet, regardless of manufacturer. This holistic approach will be further enhanced as Ricoh accelerates the delivery of a suite of cloud-type tools for device and print management, optimization and decision support.

• Broadening Ricoh’s global MDS workforce as well as globally standardizing its sales and services training. This is critical to maintaining a globally consistent approach to services delivery, regardless of where the customer’s offices are located. Ricoh has one of the industry’s largest direct sales and services organizations, which currently includes 30,000 services professionals.

Ricoh has delivered custom MDS solutions to customers around the world. For customer success stories and testimonials on Ricoh’s MDS approach, please click here.

Ricoh Company, Ltd.
Ricoh Company, Ltd. is a global technology leader, specializing in the office and production printing markets. Ricoh works with organizations around the world to modernize work environments and optimize document efficiency. With more than 108,500 employees worldwide, Ricoh operates in Europe, the Americas, Asia/Pacific, China, and Japan. Ricoh’s worldwide sales were more than 2,016 billion yen ($21 billion USD) in the year ended March 31, 2010.

Ricoh’s Managed Document Services (MDS)
Ricoh’s MDS approach is an extension and evolution of MPS, which addresses the three fundamental functions relating to the entire document management ecosystem of input, throughput, and output. Ricoh’s MDS aims to streamline core business processes by focusing on process, people, and technology and innovation to create a state of continuous improvement. Ricoh aims to help organizations better manage and leverage information for improved business outcomes through a flexible, partnership-led approach. Services management is the fundamental pillar to govern the print and document services program, aided with expert consultancy as well as proven project and change management methodologies. Ricoh is recognized today by both IDC and Gartner as a leader in the industry.

Source: Company press release.

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