RFID Transforms Customer Service, Retailing and Consumer Goods
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Fast forward to today, and only a modest number of pallets and cases are tagged but, at last, a price rise for the tags has stuck and the RFID tag makers can see losses reducing even if major sales remain elusive. The system integrators have made a little money on the enterprise throughout.
Wrong to generalize
As with many false starts in industry, this has led to a generalization that RFID is of no use in that sector. However RFID is now being adopted very rapidly for retailing, consumer goods and customer service. It is just that it is happening in a completely different manner—tagging items, using RFID enabled mobile phones and RFID cards for payment, improving the consumer experience in other ways and reducing crime.
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